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Salary: $150,000 - $200,000 per year
A bit about us:We are a rapidly growing, boutique firm committed to delivering exceptional client service and innovative solutions. We pride ourselves on a collaborative culture, strategic growth plans, and a strong financial foundation. We’re seeking a seasoned, in-person Director of Operations to partner with our Attorney CEO and Partners to drive operational excellence, empower our teams, and help scale the firm to new heights.
Why join us?The Director of Operations works closely with the Owners and the fractional executive team on strategy, planning, leadership, culture, revenue generation and margins, policy, problem-solving, and decision-making. The Firm's Director of Operations manages the operations and business functions of the Firm and is a key position of trust within the Firm leadership.
Job DetailsResponsibilities
- Develop and execute the annual business plan and strategic calendar
- Lead firm-wide project management initiatives and quarterly goal setting
- Lead the office as a whole; supervise leadership team in HR, Production, Marketing, Intake/Sales, Accounting, and Administrative functions
- Oversee the HR department's execution of policies, compensation plans, performance evaluations, and employee relations
- Design, document, and continuously improve firm-wide policies, procedures, checklists, and templates
- Conduct audits and spot checks to ensure compliance and process efficiency
- Collaborate with the Managing Attorney on workflow design, case-management benchmarks, and case value development
- Monitor matter-flow pipelines to optimize throughput, profitability, and client experience
- Supervise accounting and finance functions and staff, including billing, collections, trust account management, and payroll
- Implement and track against annual budgets, forecast revenue, and analyze financial reports in collaboration with the CFO; liaise with fractional CFO, COO, and Firm Owners on annual budget creation
- Approve operational expenses and maintain financial controls
- Oversee IT strategy and system upgrades to ensure optimal technology use
- Guide Marketing and Intake/Sales teams to execute ROI-driven campaigns and lead-conversion strategies in coordination with the fractional CMO
- Track and review lead-generation metrics, conversion rates, and sales process
Qualifications
- Bachelor’s degree in Business, Management, Accounting (or equivalent experience)
- 8+ years of senior operations or COO/Director-level experience in a professional services environment; law firm experience strongly preferred
- Proven track record in budgeting, financial management, and human resources leadership
- Exceptional project management skills; ability to lead complex, cross-functional initiatives
- Highly tech-savvy with experience implementing and optimizing practice management and productivity software
- Bilingual (English/Spanish) at an advanced professional level preferred
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